Refund Policy

1. Introduction

1.1 Corpgems is committed to providing high-quality events, seminars, workshops, and related services to all participants, including clients, attendees, partners, sponsors, and other stakeholders (collectively referred to as “Participants”). This Refund Policy outlines the terms and conditions under which refunds may be requested and granted. It is designed to protect the interests of both Corpgems and Participants by ensuring a transparent, fair, and consistent approach to refund requests.

2. Purpose

2.1 The purpose of this Refund Policy is to provide clear guidelines and procedures for requesting and processing refunds related to fees paid for Corpgems events, services, and products. This policy aims to ensure that Participants understand the circumstances under which refunds are granted, the process for submitting a refund request, and the associated timelines.

3. Scope

3.1 This Refund Policy applies to all fees paid by Participants to Corpgems for participation in events, seminars, workshops, training programs, and other related services, whether delivered in-person or online. It also covers refunds related to products or materials purchased directly from Corpgems in connection with these services.

4. Refund Eligibility

4.1 Types of Fees

4.1.1 Administrative Fee

The administrative fee, which covers Corpgems’ operational costs, is non-refundable and included in the registration fee. It will be charged in Australian Dollars (AUD/A$), regardless of the participant’s or event’s location, unless otherwise required by country-specific regulations, technical system constraints, or specified in another currency due to the event’s requirements. The relevant currency will be displayed accordingly. The exact administrative fee included in the registration fee is shown on the event checkout page.

4.1.2 Registration Fee and Discounts

(a) The registration fee displayed in all marketing materials and event pages includes a non-refundable administrative fee. It will be charged in Australian Dollars (AUD/A$), regardless of the participant’s or event’s location, unless otherwise required by country-specific regulations, technical system constraints, or specified in another currency due to the event’s requirements. The relevant currency will be displayed accordingly. While the administrative fee is non-refundable, the remaining balance of the registration fee is subject to the specified refund conditions.

(b) Corpgems reserves the right to change its discount policies at any time. All discounts and special offers are regulated by Corpgems. If a participant is unable to take advantage of a more beneficial offer during its availability, we cannot substitute or adjust the difference. All discounts are therefore entirely subject to Corpgems’ discretion and marketing plan regardless of region, country, or specific client.

4.1.2.1 Full Refund

Participants may cancel their registration due to change of mind by submitting a written request to Corpgems within seven (7) days of registration. In such cases, only the event registration fee will be refunded. All administrative fees, payment processing fees, and any charges for materials already provided are strictly non-refundable.

4.1.2.2 Visa Refusal

Offshore participants whose visa applications are either refused or voluntarily withdrawn are eligible for a full refund of the registration (or event) fee, excluding non-refundable administrative fees, processing fees, and any charges for materials already provided.

To qualify, the participant must submit supporting documentation by forwarding the original visa refusal notice or formal withdrawal confirmation from the relevant immigration authority to event@corpgems.com within 7 days of receiving the decision.

4.1.2.3 Partial Refund

Corpgems expressly does not provide partial refunds. By registering, participants acknowledge and agree that, under no circumstances, shall any portion of registration fees, administrative charges, processing fees, or costs of materials supplied be refunded.

4.1.2.4 No Refund

Cancellations made more than 7 days after registration are not eligible for a refund. However, participants may request to transfer their payment to a future event, subject to approval by Corpgems. Please note that visa decisions are outside Corpgems’ control. In cases of visa delays resulting in approval after the event, no refund will be provided.

4.1.2.5 Non-Attendance

Failure to attend an event (no-show) does not qualify for a refund, regardless of the reason.

In the event of bereavement (death of an immediate family member) or a serious medical emergency affecting the participant that prevents attendance, the registered participant may request a credit transfer to a future Corpgems event. Requests must be submitted prior to the event date and include official supporting documentation (e.g., medical certificate, death notice). Natural disasters and other external events are expressly excluded from this provision.

For the purposes of this policy, “immediate family members” are defined as a spouse, parent, sibling, or child. Serious medical emergencies may vary in nature; however, only medical conditions or injuries directly affecting the registered participant may qualify for a credit transfer.

All such requests are subject to Corpgems’ approval and are not guaranteed.

4.2 Cancellation or Rescheduling by Corpgems

4.2.1 Cancellation Due to Low Participation

If the event is canceled due to low participation or similar unforeseen circumstances, participants will be notified at least 30 days before the event date. Participants must apply for their visas within this 30-day period. Corpgems will not be responsible for any visa-related expenses incurred outside this timeframe.

4.2.2 Postponement Due to Unforeseen Events

In cases of natural disasters, accidents, pandemics, or government restrictions, the event will likely be postponed. If cancellation is required, participants will be notified promptly, and relevant immigration authorities will be informed.

4.2.3 Refund & Credit

i) If Corpgems cancels an event, participants will receive a full refund of the fees paid or may choose to transfer their payment to another event or service of equal value.

ii) If an event is rescheduled, participants may request a full refund if the new date is unsuitable. Refund requests must be submitted in writing within 7 days of the rescheduling notification.

iii) No refunds will be provided for variations in event content, such as changes to sessions or speakers. However, if the event duration is shortened from what was originally advertised, Corpgems will issue a proportional refund based on the time already spent at the event.

iv) If the event is postponed or canceled due to unforeseen circumstances beyond our control, participants will receive a credit toward a future event. Refunds in such cases will be considered on a case-by-case basis.

5. Refund Process

5.1 Submitting a Refund Request

5.1.1 Written Request

Refund requests must be submitted in writing to the Corpgems Event Management Team via email at event@corpgems.com or the address provided in the event confirmation. The request must include the participant’s name, event details, reason for cancellation, and any supporting documentation.

5.1.2 Deadline for Refund Requests

All refund requests must be submitted within the deadlines specified in this policy.

5.2 Processing Refunds

5.2.1 Acknowledgement

Corpgems will acknowledge receipt of the refund request within 14 business days. The request will be reviewed, and a decision will be communicated to the Participant within 28 business days. However, due to holidays or busy circumstances, it may take longer.

5.2.2 Refund Issuance

a. If the refund is approved, it will be processed within 28 business days from the date of approval. Refunds will be issued via the original payment method used by the participant. If the original payment method is no longer valid, Corpgems will work with the participant to determine an alternative method of refund.

b. If there are any issues with the refund, such as fraud detection, the refund may be suspended or denied. In cases where a refund has already been issued and the participant requests a review or duplicate claim, participants may be required to provide a copy of the card used at the time of registration and a bank statement associated with that card.

c. If a refund cannot be processed to the original payment method (e.g., due to a card error, account closure, or technical issue), Corpgems will notify the participant and request written details for an alternative refund method, such as a bank transfer or another secure channel. The participant must provide the required supporting documents (such as proof of payment or ID), and any additional transaction fees may be deducted from the refund. Corpgems will make reasonable efforts to complete the refund within 28 business days of receiving the requested information.

d. Once the refund has been processed through the agreed alternative method, Corpgems will provide the participant with proof of the outgoing bank transfer, including the relevant transaction reference details, and upon the issuance of such proof, Corpgems’ refund obligation shall be deemed fully fulfilled.

e. International transfers may take up to twenty-eight (28) business days. If the participant’s bank does not acknowledge receipt, both parties shall cooperate to facilitate an investigation with the relevant banks. Corpgems will assist in providing documentation but bears no responsibility for delays, losses, or non-receipt arising from intermediary banks, currency conversion, jurisdictional regulations, or errors outside Corpgems’ control. Any bank or payment provider fees may be deducted from the refund amount.

6. Extenuating Circumstances

6.1 Corpgems recognises that unforeseen circumstances may arise that prevent Participants from attending an event. Extenuating circumstances may include, but are not limited to, serious illness, injury, family emergencies, or natural disasters.

7. Non-Refundable Items

7.1 Non-Refundable Fees and Charges

7.1.1 Administrative Fee and Processing Fee

a) Administrative Fee: The administrative fee, which covers Corpgems’ operational costs, is included in the registration fee and is non-refundable. The exact administrative fee is included in the total registration fee and is specified on the event page.

b) Processing Fee: Processing fees cover third-party handling costs, such as payment gateway charges. Along with the administrative fee, these fees are non-refundable if a participant cancels, changes their mind, or if a refund is required due to the participant’s circumstances. However, if Corpgems cancels the event, both processing and administrative fees will be fully refunded.

8. Refund Policy for Online Events and Services

8.1 Technical Issues and Event Changes

8.1.1 Participant Responsibility

Participants are responsible for ensuring that they have the necessary technical requirements to access online events and services. Refunds will not be issued due to technical difficulties on the Participant’s end.

9. Refund Policy for Sponsors

We value our sponsors and non-sponsors and strive to provide exceptional opportunities for brand visibility, networking, and engagement. We understand that unforeseen circumstances may arise, and we have outlined our refund policy to ensure transparency and fairness.

9.1 Cancellation by Sponsor

a. 60+ Days Before the Event: Sponsors who cancel their participation at least 60 days prior to the event will receive a 75% refund of the sponsorship fee.

b. 30-59 Days Before the Event: Sponsors who cancel within 30-59 days of the event will receive a 50% refund of the sponsorship fee.

c. Less than 30 Days Before the Event: Cancellations made less than 30 days before the event are non-refundable due to prior commitments and marketing investments.

9.2 Cancellation by the Organiser

9.2.1 Event Cancellation

If the event is canceled by the organiser for any reason, sponsors will receive a full refund of their sponsorship fee or the option to apply their sponsorship to a future event.

9.2.2 Event Rescheduling

If the event is rescheduled, sponsors may choose to transfer their sponsorship to the new date or request a 50% refund if they are unable to participate.

9.3 Force Majeure

In the case of unforeseen events beyond our control (e.g., natural disasters, pandemics, government restrictions), sponsors will be eligible for a credit towards a future event. Refunds will be considered on a case-by-case basis.

9.4 Non-Transferability

Sponsorships are non-transferable to other organisations without prior written approval from the event organisers.

9.5 Signed Agreement Without Payment

If a sponsor has signed the sponsorship agreement but has not completed the payment, they are still subject to the same cancellation and refund rules outlined in Section 9.1. The agreement remains legally binding, and the sponsor is responsible for the applicable fees unless they formally cancel in writing. The cancellation terms will be based on the date of the cancellation request, not the payment date.

10. Non-sponsors

Non-sponsors are participants who attend the event without purchasing a sponsorship package.

10.1 Refund Policy for Non- Sponsors

A registration fee applies to all non-sponsoring participants, which includes a non-refundable administrative fee.

If the event is cancelled by the organiser, a full refund will be issued.
In the case of voluntary withdrawal or change of mind, a administrative fee as mentioned on the event page will be deducted, and the remaining amount will be refunded.

11. Refund Processing

Approved refunds will be processed within 28 business days of the cancellation request. By submitting a sponsorship agreement, sponsors acknowledge and accept the terms of this refund policy.

12. Monitoring and Review

Corpgems will periodically review this Refund Policy to ensure it remains fair, transparent, and aligned with industry best practices.

13. Contact Information

For any questions, concerns, or to submit a refund request, Participants or Sponsors can contact the Corpgems Event Management Team at event@corpgems.com.